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Frequently Asked Questions

Frequently Asked Questions

Do you ship worldwide?
 We deliver most of the products that are listed on the site worldwide
However some products ship to the UK only but this is specified on the product page
Are the products on site cruelty free and vegan? 
Yes all of them
We are a brand and we would like to collaborate, what is the best way to contact you?
Please email your company and product details to daiana@natoorio.com
Do you   
 I received some pieces from my order but others are not here yet?
As we are dispatching from our stock but also working with multiple vendors your order might be shipped from different locations even though we do try to combine all the items in one parcel sometimes it might not be possible. But don't worry it will arrive! If you have any problems with your order please email us at contact@natoorio.com or if you don’t might waiting a bit longer for us to combine everything in one please message 
I saw a product on Instagram and I would like to buy it but I am not sure which one is it can you help me identify it?
Usually, you can buy the product that you liked directly from our instagram page but if you still can’t find the product you can search for it using the websites search engine or you can send us an email at contact@natoorio.com 
Is there a Natoorio physical store?
Not yet but we are discussing this as an idea in the future
I am a blogger, Influencer could I become an affiliate of the platform?
Drop an email at sales@natoorio.com to supply you with all the links required so you can start earning on every sale made
Do I need to pay custom taxes when I receive an order?
It depends on your jurisdiction and where the selected products come from as we work with multiple brands. All the products are shipped from the UK. Purchases within the UK and EU, some countries do have trade agreements with the UK and do not incur any taxes up to a certain value e.g. USA but please consult your local tax office before you make a purchase as we will not be responsible for paying import tax charges if you are based outside the EU.
Some of the products in your platform have recycled plastic in their packaging or a plastic lid why?
We are doing a lot of research to find products that are of good quality, plastic free and eco friendly. There are some products that we love but still use a certain amount of plastic in their product packaging either because the goverment requires it e.g tampos or for safety plastic lids for liquid items or food packaging. We always try to source the best alternatives that are out there and we keep adding more plastic free products in several categories. If you think that there is a brand or a product that should be on our platform which is completely plastic free please send us an email at sales@natoorio.com
I really like your concept and I would like to work for Natoorio 
Please send your CV to contact@natoorio.com
I have an e-commerce platform and would like to collaborate with Natoorio
 Please drop us an email to contact@natoorio.com

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